EXCELLENT
EXCELLENT
Based on 460 reviews
Jay Mejia
2025-04-10
Joe Sanborn is a Rockstar!
Not only is he a cool guy; but he demonstrated professionalism, knowledge of the trade, courtesy, and patience. He executed the job in a cool, quick, and precise manner- all while keeping a smile on his face. A huge thanks and shoutout from my wife and I to Joe, as we appreciate and value professionals and small businesses as such. Keep up the great service and attitude Joe, and we look forward to working with you again.
Valarie Rodriguez
2025-04-09
Jose has setviced our Trane unit several times, explains what is being done and answers any questions that we have. He provides excellant service.
Margaret Schwartz
2025-04-09
I was very happy with Sanborn regarding my new air conditioner and furnace. The workers seemed dedicated and worked hard. When finished they cleaned up the work area. No dirt or debris was left. All in all a great job. Thank you Isaias, Angel and Chris.
Jon Bryant
2025-04-08
Fast job by Isaias perfic job well done
Victor Zyss
2025-04-02
Very professional and friendly. The technician was easy to talk to and answered all my questions in a way i understood. The technician did all the cleanup and went over all his findings with me before he left. I have never been disappointed with Sanborn west coast
Michael Madden
2025-04-02
I had them come out to assess my A/C and I was told that I needed two parts replaced. The parts were covered under warranty but they quoted me $2,400 in labor. I declined and the tech left. I got a call twenty minutes later by a manager who acted as if he was best friend and offered to cut the service fee in half to $1,200. I told him I still need to check around. I called another authorized Trane rep and they quoted me $385 in labor for the same job. They came out the next day and it turns out the problems the Sanborn tech listed were not even the correct problem. The unit merely needed a new motor run capacitor. The whole job was $300 not $2,400 for something that did not need to be done in the first place.
Vincent Rodriguez
2025-04-01
Jose Avina is an excellent technician. I've had him do work on both my a/c and heating units and both times I've been impressed by his knowledge and professionalism. I would highly recommend Jose and Sanborn for your heating and air conditioning needs.
Tim Jackson
2025-03-28
Clean install, professional staff. Highly recommend Sanborn’s.
Kimberly Womack
2025-03-28
They installed our generator. The technicians are hardworking and professional. They were very helpful and paid attention to our requests.Tristen was very patient with me setting up the app.
I applaud the work they have done! I wouldn't hesitate recommending Sanborn.
Josh Lindsay
2025-03-25
Sanbor's Generator Installation Service
I have serious concerns regarding my experience with Sanbor’s, particularly highlighting issues with the sales and office staff. Sales staff provided false information to secure my business, while the office staff attempted to cover up their mistakes and provided me with inaccurate information.
Key points from my review include:
- I requested the installation of a whole home generator due to recent power outages and wildfires.
- The salesman promised that the installation would be completed within two days, and said the quick turnaround is due to having four installation teams.
- I believe the price of the quote was significantly inflated due to demand for generator installations because of the recent wildfires and numerous power outages. The only reason I agreed to the cost was due to the promised quick completion time.
- Despite the initial promise, the installation took 52 days to complete. The delay was primarily due to errors in the permit application process:
- The permit was incorrectly filed with San Bernardino County instead of the City of San Bernardino, causing a two-week delay.
- The permit application needed corrections, leading to further delays.
- I had to notify Sanbor's about the permit readiness myself, due to a lack of follow-up from the office staff.
- During the extended process, I experienced two power outages.
- Despite the issues with the sales and office staff, the installers did a great job.
I have permit records and video evidence supporting my claims and am willing to provide verification if needed. This review is a warning for potential customers to exercise caution when dealing with Sanbor’s due to the significant delays and misinformation encountered during my business with them.
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